Skip to Content

Why I’ll Never Buy Another Samsung Appliance Again

The $2000+ mistake I won’t make again. Here’s why I’ll Never Buy Another Samsung Appliance Again. 

Why I'll Never Buy Another Samsung Appliance

I’ve thought about writing this post once a month since LAST December. Every time my Samsung fridge starts making airplane noises I vow to never buy another Samsung appliance again.

In May 2014 we closed on our first house. A foreclosure that was move-in ready although a little less than visually appealing.

Our House 2014

The whole house things was a done deal as far as we were concerned before the end of February that year. The rest was just lawyers, inspections, paperwork – you know all the annoying parts of buying a house.

I was over the moon though, and started making arrangements for all of the necessities right away. Topping the list were appliances.

Having lived in rentals for years and years, I’d had a few appliances over time, but never anything very nice. Some rentals include a refrigerator, others include a washer but no dryer – there’s no rhyme or reason to any of it. So we’d had to purchase a washer at our last rental property, but the dryer and refrigerator belonged to our landlord.

As a food blogger I was obviously SUPER EXCITED to shop for a new fridge and had a list of qualities I wanted in my new appliance.

  • stainless steel
  • french doors
  • easy-to-organize freezer space
  • ice maker!
  • water dispenser
  • at least 28 cubic feet of space

 

So obviously we could have gone in a million different directions. There are LOTS of refrigerators that fit these specs. Not having a brand preference at this point in our refrigerator-buying consumer career, we were open to options and shopped … and shopped and shopped. We did our due diligence with price comparisons, and went around to all the stores so that we could open all the doors and drawers and look at the features in person.

After all the deciding we chose the Samsung RF28HFEDBSR. Here’s my fridge y’all.

Why I'll Never Buy Another Samsung Appliance

(Photo from the Samsung Website)

Looks good, right?

 

And it was good. Until December 2016.

So first, lets review the dates.

 

The sticker in my refrigerator says that it was manufactured in January 2014. I bought it from a local appliance store here in March 2014. We had it delivered and installed in our new house in mid-May 2014.

That means that my brand new $2000 appliance lasted exactly 2 years and 7 months before quitting.

What happened?

Just before Christmas last year the heating element in my stove went out. I had a bunch of client work due and was not super excited at the prospect of appliance shopping (except I WAS a little excited?!) in an emergency right before Christmas. But the stove came with the house and it had plenty of wear and tear before we moved in. Plus I am not a fan of the smooth electric cooktop. ????????

But my husband is really good at fixing things – like all the things (you can find him here at Wishon Works!) – and so he ordered an $11 heating element on Amazon and solved that problem. Crisis averted!

One day later my Samsung fridge started making a loud humming noise.

The next day it go louder.

And then louder.

And I got a little worried.

I made Chad look at it and he determined that the condenser was freezing up. And I’m like okay… well this thing is barely 2.5 years old. So let’s see what’s covered under warranty.

I called Samsung.

And it was a predictable nightmare. It was like that time I called Verizon and all I accomplished was wine and anger.

I was on hold for an eternity. I got transferred 22 times. There was a language barrier. And! I have 1 million things to do that are not sitting on hold because of an expensive-ass broken refrigerator that at this point was as loud as the air compressor in the garage.

When I finally got someone on the phone though, he was the nicest guy. He walked me through the steps of defrosting the fridge. He called me back to check on me. I was like OKAY! It’s good! This is all good.

I thought it was fixed.

Thirty Days Later…

It started all over again.

I wasn’t too worried this time though, because The Nicest Guy ever was somewhere on the other end. Except this time HE WASN’T. I never actually reached a person that gave a damn.

Someone finally scheduled a serviceperson to come out [which is SUPER FUN when you have 6 dogs at home] but that was a whole other nightmare. It was going to be weeks and weeks before a certified technician could come to where we live. I was worried the fridge was going to quit completely and it was SO LOUD THAT I COULDN’T HEAR MYSELF THINK.

So I Googled the steps to put the fridge back into maintenance mode, defrosted the fridge and…

… have been doing that once a month ever since.

Once a month it sounds like I have power tools in my kitchen. Every 30 Days I have to put the milk in the freezer and thaw out the fridge. Then I have to worry that all the food is going to spoil and why did I buy so much chicken?!

I’ll Never Buy Another Samsung Appliance Again

This all happened about the same time that Samsung phones were banned from airplanes. Exploding phones, frozen condensers, and if you take a look at Consumer Affairs we are all having the same Samsung Refrigerator issues.

I’ll never buy another Samsung appliance again.

Currently seeking a new brand to love – give me your recommendations!

Easy Cheesy Enchilada Breakfast Casserole
← Read Last Post
Lofthouse Cut Out Cookies Recipe
Lofthouse Cut Out Cookies
Read Next Post →

Bryan Jones

Saturday 4th of July 2020

Hi. My name's Bryan Jones. I've been repairing appliances about 7 years. I actually ran a store on main street in keokuk Iowa until this coronavirus destroyed our oreign-made inventory. I had excellent luck with OLDER appliances..I'm talking 15-50 years old. I avoid samsung and LG at all cost. Way too many problems on every single appliance. Made to throw away. Whirlpool might be the best but they made cheap generic crap too. Kenmore only puts their label on things who knows what brand you would actually get. I've seen a lot of GE and frigidaire appliances break just out of warranty. You're lucky if you get 5 years out of anything brand new. It's not the 80s and 90s anymore where things were actually made to last. Unfortunately now these oldies could be not worth fixing because they've been running 20+ years. But for the price difference I'll stick with my old stuff that actually works. Good luck!

Heather Tullos

Sunday 5th of July 2020

Thanks Bryan!

Nancy Pourciau

Monday 25th of May 2020

Mine is about 4-5 years old & we defrost the ice maker monthly. Have had to remove the refrigerator panel twice for freezing up & it's humming now. It only helps to know you're not alone in this incredibly expensive, inconvenient & annoying problem with no avenue for justice from Samsung! They were unreachable when I tried so I turned to the internet for advice on handling these issues. So. Many. People. Affected. How do they continue to get away with ripping off the public?!

Heather Tullos

Tuesday 26th of May 2020

Yes! I literally just had to defrost mine again last night. It's definitely a monthly affair. SO FRUSTRATING!

Chad

Sunday 26th of April 2020

I feel your pain, Samsung refridgerators and the rest of the appliances made by them are crap, had the same issue with my fridge, complete garbage

Walter H.

Monday 6th of April 2020

I wish you luck. I too am serching for a new fridge. I always look for the one star review to see what people are dealing with. Well with that process you won't buy anything! I live in a apartment with limited space so my options are few. I have a Frigidaire and it lasted 16 years . They still make the exact model so I will probably buy the same one. I think it comes down to a crap shoot. Good luck.

Heather Tullos

Monday 6th of April 2020

Thanks, Walter! I agree - I think it's a total crap shoot. Good luck to you as well!

Javi c

Wednesday 1st of April 2020

Defrosting the evaporator. Is the first thing. Next you gave to replaced the temperature sensor on tbe evaporator