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Why I’ll Never Buy Another Samsung Appliance Again

The $2000+ mistake I won’t make again. Here’s why I’ll Never Buy Another Samsung Appliance Again. 

Why I'll Never Buy Another Samsung Appliance

I’ve thought about writing this post once a month since LAST December. Every time my Samsung fridge starts making airplane noises I vow to never buy another Samsung appliance again.

In May 2014 we closed on our first house. A foreclosure that was move-in ready although a little less than visually appealing.

Our House 2014

The whole house things was a done deal as far as we were concerned before the end of February that year. The rest was just lawyers, inspections, paperwork – you know all the annoying parts of buying a house.

I was over the moon though, and started making arrangements for all of the necessities right away. Topping the list were appliances.

Having lived in rentals for years and years, I’d had a few appliances over time, but never anything very nice. Some rentals include a refrigerator, others include a washer but no dryer – there’s no rhyme or reason to any of it. So we’d had to purchase a washer at our last rental property, but the dryer and refrigerator belonged to our landlord.

As a food blogger I was obviously SUPER EXCITED to shop for a new fridge and had a list of qualities I wanted in my new appliance.

  • stainless steel
  • french doors
  • easy-to-organize freezer space
  • ice maker!
  • water dispenser
  • at least 28 cubic feet of space

 

So obviously we could have gone in a million different directions. There are LOTS of refrigerators that fit these specs. Not having a brand preference at this point in our refrigerator-buying consumer career, we were open to options and shopped … and shopped and shopped. We did our due diligence with price comparisons, and went around to all the stores so that we could open all the doors and drawers and look at the features in person.

After all the deciding we chose the Samsung RF28HFEDBSR. Here’s my fridge y’all.

Why I'll Never Buy Another Samsung Appliance

(Photo from the Samsung Website)

Looks good, right?

 

And it was good. Until December 2016.

So first, lets review the dates.

 

The sticker in my refrigerator says that it was manufactured in January 2014. I bought it from a local appliance store here in March 2014. We had it delivered and installed in our new house in mid-May 2014.

That means that my brand new $2000 appliance lasted exactly 2 years and 7 months before quitting.

What happened?

Just before Christmas last year the heating element in my stove went out. I had a bunch of client work due and was not super excited at the prospect of appliance shopping (except I WAS a little excited?!) in an emergency right before Christmas. But the stove came with the house and it had plenty of wear and tear before we moved in. Plus I am not a fan of the smooth electric cooktop. ????????

But my husband is really good at fixing things – like all the things (you can find him here at Wishon Works!) – and so he ordered an $11 heating element on Amazon and solved that problem. Crisis averted!

One day later my Samsung fridge started making a loud humming noise.

The next day it go louder.

And then louder.

And I got a little worried.

I made Chad look at it and he determined that the condenser was freezing up. And I’m like okay… well this thing is barely 2.5 years old. So let’s see what’s covered under warranty.

I called Samsung.

And it was a predictable nightmare. It was like that time I called Verizon and all I accomplished was wine and anger.

I was on hold for an eternity. I got transferred 22 times. There was a language barrier. And! I have 1 million things to do that are not sitting on hold because of an expensive-ass broken refrigerator that at this point was as loud as the air compressor in the garage.

When I finally got someone on the phone though, he was the nicest guy. He walked me through the steps of defrosting the fridge. He called me back to check on me. I was like OKAY! It’s good! This is all good.

I thought it was fixed.

Thirty Days Later…

It started all over again.

I wasn’t too worried this time though, because The Nicest Guy ever was somewhere on the other end. Except this time HE WASN’T. I never actually reached a person that gave a damn.

Someone finally scheduled a serviceperson to come out [which is SUPER FUN when you have 6 dogs at home] but that was a whole other nightmare. It was going to be weeks and weeks before a certified technician could come to where we live. I was worried the fridge was going to quit completely and it was SO LOUD THAT I COULDN’T HEAR MYSELF THINK.

So I Googled the steps to put the fridge back into maintenance mode, defrosted the fridge and…

… have been doing that once a month ever since.

Once a month it sounds like I have power tools in my kitchen. Every 30 Days I have to put the milk in the freezer and thaw out the fridge. Then I have to worry that all the food is going to spoil and why did I buy so much chicken?!

I’ll Never Buy Another Samsung Appliance Again

This all happened about the same time that Samsung phones were banned from airplanes. Exploding phones, frozen condensers, and if you take a look at Consumer Affairs we are all having the same Samsung Refrigerator issues.

I’ll never buy another Samsung appliance again.

Currently seeking a new brand to love – give me your recommendations!

Mike

Thursday 17th of February 2022

I have a new Samsung refrigerator freezer. Within the first two months the ice maker started freezing up so I had to hit it with a hair dryer every week or so. Shortly after that, the shelves on the sides of the doors started cracking as if the plastic wasn't meant for a refrigerator but for a phone. Now we can't even use the shelves on the refrigerator doors . I'm texting this on a Samsung phone but it will be my last Samsung phone ever, it will be my last Samsung product ever. I've hesitated on calling them because I've heard the horror stories from people like you. Mission Impossible. Hoping for a product recall or a class-action. In the meantime I'm shouting from the rooftops to everyone I know do not buy a Samsung product. I even tell people at Best Buy that other stores that are looking at Samsung products. F****** hate that company., I can't believe a lawyer hasn't picked us up yet

Lacey

Monday 14th of February 2022

I have a whole Samsung black stainless kitchen. So far I have had my ice maker replaced after it kept freezing up and not by Samsung because I purchased an extended warranty and THEY sent someone out to fix it. When the guy was there repairing it he mentioned not to use the self clean on my oven, because it would probably fry the boards in it, of which there are many and that appliance was already out of warranty because Samsung warranties are short due to the fact that they know their appliances suck. Today it was my dishwasher which chimes and blinks numerous times after I start it, then finally washes the dishes. I ran the diagnostic cycle myself and got an error code 7C which is the waterwall beginning to fail. The appliance guy told me if he could even get the parts it would take 2 guys 4 hours to replace them and it would be cheaper to just buy a new dishwasher. And of course won’t match because every black stainless in a different manufacturer is different. You didn’t think I’d actually buy another Samsung appliance did you? I feel your pain.

Pat

Monday 31st of January 2022

Samsung refrigerators, stoves and dishwashers are ALL CRAP as far as I’m concerned! I’ll never ever never buy another Samsung appliance! The government should hold this company responsible to replace all of them with the consumers choice. Also, where are all the lawyers with a class action lawsuit??? Appliances should last LONGER than four or five years. JUNK!

Dean Booso

Wednesday 1st of December 2021

Samsung appliances three years old Dishwater leaves dark particles on dishes. Oven overheats unexpectedly, burns food, and sets off alarms. Refrigerator icemaker went bad. Had to replace. Samsung appliances will not be in my future putchases.

Mary

Monday 15th of November 2021

I bought a Samsung front loading washer and dryer during the pandemic in 2020, the washer has been leaking for 3 months now…junk! Never ever again! Samsung sucks