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Why I’ll Never Buy Another Samsung Appliance Again

The $2000+ mistake I won’t make again. Here’s why I’ll Never Buy Another Samsung Appliance Again. 

Why I'll Never Buy Another Samsung Appliance

I’ve thought about writing this post once a month since LAST December. Every time my Samsung fridge starts making airplane noises I vow to never buy another Samsung appliance again.

In May 2014 we closed on our first house. A foreclosure that was move-in ready although a little less than visually appealing.

Our House 2014

The whole house things was a done deal as far as we were concerned before the end of February that year. The rest was just lawyers, inspections, paperwork – you know all the annoying parts of buying a house.

I was over the moon though, and started making arrangements for all of the necessities right away. Topping the list were appliances.

Having lived in rentals for years and years, I’d had a few appliances over time, but never anything very nice. Some rentals include a refrigerator, others include a washer but no dryer – there’s no rhyme or reason to any of it. So we’d had to purchase a washer at our last rental property, but the dryer and refrigerator belonged to our landlord.

As a food blogger I was obviously SUPER EXCITED to shop for a new fridge and had a list of qualities I wanted in my new appliance.

  • stainless steel
  • french doors
  • easy-to-organize freezer space
  • ice maker!
  • water dispenser
  • at least 28 cubic feet of space

 

So obviously we could have gone in a million different directions. There are LOTS of refrigerators that fit these specs. Not having a brand preference at this point in our refrigerator-buying consumer career, we were open to options and shopped … and shopped and shopped. We did our due diligence with price comparisons, and went around to all the stores so that we could open all the doors and drawers and look at the features in person.

After all the deciding we chose the Samsung RF28HFEDBSR. Here’s my fridge y’all.

Why I'll Never Buy Another Samsung Appliance

(Photo from the Samsung Website)

Looks good, right?

 

And it was good. Until December 2016.

So first, lets review the dates.

 

The sticker in my refrigerator says that it was manufactured in January 2014. I bought it from a local appliance store here in March 2014. We had it delivered and installed in our new house in mid-May 2014.

That means that my brand new $2000 appliance lasted exactly 2 years and 7 months before quitting.

What happened?

Just before Christmas last year the heating element in my stove went out. I had a bunch of client work due and was not super excited at the prospect of appliance shopping (except I WAS a little excited?!) in an emergency right before Christmas. But the stove came with the house and it had plenty of wear and tear before we moved in. Plus I am not a fan of the smooth electric cooktop. ????????

But my husband is really good at fixing things – like all the things (you can find him here at Wishon Works!) – and so he ordered an $11 heating element on Amazon and solved that problem. Crisis averted!

One day later my Samsung fridge started making a loud humming noise.

The next day it go louder.

And then louder.

And I got a little worried.

I made Chad look at it and he determined that the condenser was freezing up. And I’m like okay… well this thing is barely 2.5 years old. So let’s see what’s covered under warranty.

I called Samsung.

And it was a predictable nightmare. It was like that time I called Verizon and all I accomplished was wine and anger.

I was on hold for an eternity. I got transferred 22 times. There was a language barrier. And! I have 1 million things to do that are not sitting on hold because of an expensive-ass broken refrigerator that at this point was as loud as the air compressor in the garage.

When I finally got someone on the phone though, he was the nicest guy. He walked me through the steps of defrosting the fridge. He called me back to check on me. I was like OKAY! It’s good! This is all good.

I thought it was fixed.

Thirty Days Later…

It started all over again.

I wasn’t too worried this time though, because The Nicest Guy ever was somewhere on the other end. Except this time HE WASN’T. I never actually reached a person that gave a damn.

Someone finally scheduled a serviceperson to come out [which is SUPER FUN when you have 6 dogs at home] but that was a whole other nightmare. It was going to be weeks and weeks before a certified technician could come to where we live. I was worried the fridge was going to quit completely and it was SO LOUD THAT I COULDN’T HEAR MYSELF THINK.

So I Googled the steps to put the fridge back into maintenance mode, defrosted the fridge and…

… have been doing that once a month ever since.

Once a month it sounds like I have power tools in my kitchen. Every 30 Days I have to put the milk in the freezer and thaw out the fridge. Then I have to worry that all the food is going to spoil and why did I buy so much chicken?!

I’ll Never Buy Another Samsung Appliance Again

This all happened about the same time that Samsung phones were banned from airplanes. Exploding phones, frozen condensers, and if you take a look at Consumer Affairs we are all having the same Samsung Refrigerator issues.

I’ll never buy another Samsung appliance again.

Currently seeking a new brand to love – give me your recommendations!

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Christopher

Sunday 18th of August 2019

Same problems. We have had repair problems with all of our Samsung appliances - refrigerator, dishwasher and stove. Stove was uniquely broken.

Heather Tullos

Sunday 18th of August 2019

UGH - so annoying! I just had to defrost my fridge again yesterday. It's only a matter of time before I'm forced to replace it, I'm sure.

Cindy

Thursday 8th of August 2019

Samsung Refrigerator Recall USA is a Facebook page. It explains how many of us have gotten refunds ( full or partial) from Samsung by filing with the NJ better business bureau. please check it out because it tells you everything you need to know about how to proceed. Also there is a class action lawsuit about many of the refrigerators.

Greg

Wednesday 7th of August 2019

STRONGLY recommend Whirlpool! Whirlpool corporation owns several other names (i.e. Roper, Maytag, KitchenAid, Jenn Air, Estate, Amana- all these are manufactured by Whirlpool). Many people think you will get better quality if you spend more money. This is not true.The price differences will be about options, features, size, color, etc. More money will mean more doo-dads that you may or may not ever use. Think about what features you have now and don't use or what options you wish you had. Don't pay for options you aren't going to use. I don't recommend stainless steel because it only looks beautiful if you never use it. It scratches and stains easily. I also don't recommend the extended warranty unless you have a large family (6 or more) and/or a lot of usage. All appliances can and will break down. How soon is just a matter of how much it's used.

Greg

Wednesday 7th of August 2019

As a Sears tech for 35 yrs, I have a little experience with Samsung refrigerators (aka "job security".) The recurring noise is a fan hitting ice that has built-up because the defrost water is not draining out as designed. The drain tube gets clogged easily. When the refrigerator auto defrosts itself, the melted frost turns to water and that water should drain to the pan underneath where it will eventually evaporate. If the water can't drain out, it freezes. It builds up until it touches the fan. If you defrost the ice but don't clear the drain tube, it will happen again and again. There are fans behind the interior back walls of both the refrigerator and freezer. This can happen in either cavity. After this has happened a number of times, the insulation on the cover (the one that you remove to access the fan) becomes saturated and it also freezes. It is then ruined and needs to be replaced (after you're sure you have solved the draining problem). A new fan may be included with the cover. If this problem has happened several times, the fan blade or fan motor may been damaged, you may want to replace that too. AND NOW, The answer you've all been waiting for- how to clear the drain tube! There are two tubes, one for each of the refrigerator and freezer cavities. They are accessible from the exterior back panel. They each have a 'duck bill' in them that can stick closed or there can be debris (food, paper, etc) from the cavities. Be sure everything above the drain has been defrosted. When you remove the tubes, water should flow out of the holes where the tubes were attached. If no water comes out, you may have a clog farther up- that would need a professional repair person. Wash the tubes with dishsoap and a small bottle brush. After you reinstall the tubes, be sure the lower ends are resting in the pan so the defrost water doesn't go on the floor. If the drain tube gets clogged again, this will happen again...and again...Amen

Kevin

Thursday 1st of August 2019

Fridge died while on vacation. Once I got past the smell, called a repairman and he said " don't buy LG, Samsung or GE refrigerator". Mine was Kenmore elite, built by LG. He told me I was lucky to get 7 years out of my $2000 fridge. Lots of them are going in 2-3 years.

Heather Tullos

Thursday 1st of August 2019

UGH o so frustrating! We still have ours - still defrosting once a month so the noise doesn't make me crazy. Haven't yet decided what to replace it with.