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Why I’ll Never Buy Another Samsung Appliance Again

The $2000+ mistake I won’t make again. Here’s why I’ll Never Buy Another Samsung Appliance Again. 

Why I'll Never Buy Another Samsung Appliance

I’ve thought about writing this post once a month since LAST December. Every time my Samsung fridge starts making airplane noises I vow to never buy another Samsung appliance again.

In May 2014 we closed on our first house. A foreclosure that was move-in ready although a little less than visually appealing.

Our House 2014

The whole house things was a done deal as far as we were concerned before the end of February that year. The rest was just lawyers, inspections, paperwork – you know all the annoying parts of buying a house.

I was over the moon though, and started making arrangements for all of the necessities right away. Topping the list were appliances.

Having lived in rentals for years and years, I’d had a few appliances over time, but never anything very nice. Some rentals include a refrigerator, others include a washer but no dryer – there’s no rhyme or reason to any of it. So we’d had to purchase a washer at our last rental property, but the dryer and refrigerator belonged to our landlord.

As a food blogger I was obviously SUPER EXCITED to shop for a new fridge and had a list of qualities I wanted in my new appliance.

  • stainless steel
  • french doors
  • easy-to-organize freezer space
  • ice maker!
  • water dispenser
  • at least 28 cubic feet of space

 

So obviously we could have gone in a million different directions. There are LOTS of refrigerators that fit these specs. Not having a brand preference at this point in our refrigerator-buying consumer career, we were open to options and shopped … and shopped and shopped. We did our due diligence with price comparisons, and went around to all the stores so that we could open all the doors and drawers and look at the features in person.

After all the deciding we chose the Samsung RF28HFEDBSR. Here’s my fridge y’all.

Why I'll Never Buy Another Samsung Appliance

(Photo from the Samsung Website)

Looks good, right?

 

And it was good. Until December 2016.

So first, lets review the dates.

 

The sticker in my refrigerator says that it was manufactured in January 2014. I bought it from a local appliance store here in March 2014. We had it delivered and installed in our new house in mid-May 2014.

That means that my brand new $2000 appliance lasted exactly 2 years and 7 months before quitting.

What happened?

Just before Christmas last year the heating element in my stove went out. I had a bunch of client work due and was not super excited at the prospect of appliance shopping (except I WAS a little excited?!) in an emergency right before Christmas. But the stove came with the house and it had plenty of wear and tear before we moved in. Plus I am not a fan of the smooth electric cooktop. ????????

But my husband is really good at fixing things – like all the things (you can find him here at Wishon Works!) – and so he ordered an $11 heating element on Amazon and solved that problem. Crisis averted!

One day later my Samsung fridge started making a loud humming noise.

The next day it go louder.

And then louder.

And I got a little worried.

I made Chad look at it and he determined that the condenser was freezing up. And I’m like okay… well this thing is barely 2.5 years old. So let’s see what’s covered under warranty.

I called Samsung.

And it was a predictable nightmare. It was like that time I called Verizon and all I accomplished was wine and anger.

I was on hold for an eternity. I got transferred 22 times. There was a language barrier. And! I have 1 million things to do that are not sitting on hold because of an expensive-ass broken refrigerator that at this point was as loud as the air compressor in the garage.

When I finally got someone on the phone though, he was the nicest guy. He walked me through the steps of defrosting the fridge. He called me back to check on me. I was like OKAY! It’s good! This is all good.

I thought it was fixed.

Thirty Days Later…

It started all over again.

I wasn’t too worried this time though, because The Nicest Guy ever was somewhere on the other end. Except this time HE WASN’T. I never actually reached a person that gave a damn.

Someone finally scheduled a serviceperson to come out [which is SUPER FUN when you have 6 dogs at home] but that was a whole other nightmare. It was going to be weeks and weeks before a certified technician could come to where we live. I was worried the fridge was going to quit completely and it was SO LOUD THAT I COULDN’T HEAR MYSELF THINK.

So I Googled the steps to put the fridge back into maintenance mode, defrosted the fridge and…

… have been doing that once a month ever since.

Once a month it sounds like I have power tools in my kitchen. Every 30 Days I have to put the milk in the freezer and thaw out the fridge. Then I have to worry that all the food is going to spoil and why did I buy so much chicken?!

I’ll Never Buy Another Samsung Appliance Again

This all happened about the same time that Samsung phones were banned from airplanes. Exploding phones, frozen condensers, and if you take a look at Consumer Affairs we are all having the same Samsung Refrigerator issues.

I’ll never buy another Samsung appliance again.

Currently seeking a new brand to love – give me your recommendations!

Joe

Saturday 28th of August 2021

So it is simple. You just buy a replacement ice maker and then when the fan freezes up behind the ice maker, you remove the new unit and thaw out the fan to stop the noise and keep the ice frozen. Do this every month or so. Samsung was so kind to make me a refrigerator repairman and it only cost me a few thousand. Samsung is junk and when you call them they tell me that they never heard of any issues. I said it is all over online. They tell me they don't have internet. Korea? Really? DO NOT BUY ANYTHING SAMSUNG. Their rich kid CEO just got out of jail and I hope he tries to chill his champagne using the ooooops no ice! They have no shame and no pride.

Heather Tullos

Monday 6th of September 2021

I'm with you, Joe!

IAlsoHateSamsung

Sunday 18th of July 2021

2.5 years seems about the lifespan of Samsung appliances. Built new in 2018. Samsung range was doing some craziness where it kept tripping the breaker earlier today. The freezer has been freezing up for months and finally the fridge took a dump today. Yay

IAlsoHateSamsung

Monday 19th of July 2021

@Heather Tullos, How long ago? Review?

Heather Tullos

Monday 19th of July 2021

Ugh. That REALLY sucks. Update: I bought a Kitchenaid.

Kuldip Singh

Sunday 6th of June 2021

Built a brand new house and we really liked the look and style of samsung appliances plus the black stainless steel fit our theme perfectly. HOWEVER.......ill never ever buy a samsung product ever again. We bought all new in october 2018. New washer dryer combo, new fridge, new cooktop, new dishwasher, new wall oven/microvwave combo. Spent like 12-13 grand on appliances and every single appliance has had issues starting withing a year of ownership. 2.5 or so years later and the washing machine will not do a quick wash (25minutes) it will just keep going for hours, ice maker completely froze up on us on the fridge so the whole fridge had to be thawed out, wall oven touch screen has failed, dishwasher has been leaking water to where we have to put down towels.....its just one problem after another. No one should ever buy samsung. I cannot stress that enough.

Heather Tullos

Tuesday 8th of June 2021

So sorry this also happened to you! I finally replaced mine - Kitchenaid 💜

G

Thursday 29th of April 2021

I agree completely. Samsung products are junk. Samsung should be put out of business because they are crooks. My 6 month old BRAND NEW Samsung range cost me $1099.00 and just died today. It was not even hooked up until 4 months ago and is bearely used. Samsung says it will take 2 days for a company to call to schedule someone to look at it, 2 weeks before they can come out to look at it and I suspect 2 to 3 weeks to repair. The should replace it no questions asked but they won't. I had to deal with their repair techs for another new yet broken Samsung product and they don't really seem to know much. DO NOT BUY SAMGUNG APPLICANCE. THE COMPANY TAKES YOUR MONEY AND GIVES YOU CRAP. If you think it won't happen to you, think again.

Erica Marshall

Saturday 27th of March 2021

I bought a new-to-me house last year and gritted my teeth at the Samsung fridge that was already in place. I've had a Samsung computer and phone and they both died about 3 months after the warranty ended, so I didn't think the fridge would be any better.

Imagine my surprise when I saw it had been manufactured in 2014 and it was still running! I quickly learned, though, that I have to defrost the fridge about every 3 months or else the food goes bad. There's no way to turn off the beeping noise it makes during the defrost cycle. The icemaker freezes up so frequently that I finally turned it off because it wasn't worth dealing with. The unit weighs 300+ pounds and is in an alcove in my kitchen so there's no way in the world I can get to the drain lines in the back.

I hate this fridge with the fire of a thousand white-hot suns. I used to think it worked just well enough that I can't justify replacing it, but after listening to it beep all afternoon I'm reconsidering.

Heather Tullos

Sunday 28th of March 2021

"I hate this fridge with the fire of a thousand white-hot suns." Erica - I FEEL THIS.